Payment & Billing Policy
Payments can be made either via check or credit card. Invoiced will be sent every 2 weeks prior to services (payment is required in advance). Other payment options can be arranged on an as needed basis. I will offer discounts for scheduling & payment well in advance. Payment is due in full at the time of purchase. Payments more than 14 days late are subject to a flat $50 late fee and services may be suspended at the provider's discretion. Refunds can be provided if a session is cancelled at least 2 days in advance.
Scheduling & Cancellation Policy
Sessions can be scheduled either via the online scheduling system or by reaching out directly to me through an agreed upon method. You may schedule more than one session at a time, and upon the purchase of a package deal all sessions can be scheduled in advance. It is encouraged to schedule recurring sessions to secure your times and ensure consistent scheduling for your family. You must provide at least 48 hours of notice to cancel a session and receive a refund or hour credit. If you cancel between 24 and 48 hours you will be charged 50% of the session fee; if you cancel with less than 24 hours of notice you will be charged the entire session fee. If a student fails to attend a session with no notice, you will be charged the full session rate. Exceptions can be made at the provider's sole discretion. In the event that the provider must cancel a session, you will be provided as much notice as possible and receive a rescheduled session with either a partial or full refund.
Attendance & Punctuality Policy
Consistent attendance is essential for continued progress and learning. It is encouraged to arrive 5-10 minutes early. If a student arrives late, the session will still end at the originally scheduled time. In the event that a student repeatedly arrives late or no shows, services may be suspended. If the provider arrives late, then the time will be extended, if possible, or a partial refund will be granted.
Communication Policy
Primary communication will be via email or text. If there is something urgent please communicate that via text or a phone call (and voicemail) immediately. We will aim to respond to inquiries or other messages within 24-48 hours. Please provide as much notice of upcoming schedule changes as possible.
Location and Supervision Policy
If services are provided at a home location, one related adult must be present at the home in case of any emergency or need that arises. If the services are provided at a neutral location (e.g. public library), then you do not have to remain present as long as you are punctual in picking your child up.
