Payment
Invoices are sent monthly and are due within 7 days of receipt. Payments are processed through Stripe via credit card or ACH transfer. A 3% processing fee applies to credit card payments.
Scheduling
Sessions are scheduled on a consistent weekly basis at the same day and time. You will receive a recurring calendar invite for your reserved session slot. For one-on-one intervention, a minimum of two sessions per week is required.
Location
In-person sessions take place at a local library during open hours or at a family's home with an adult present. Session locations are agreed upon during onboarding.
Attendance
Consistent attendance is essential to making progress, especially in structured literacy intervention where each lesson builds on the last. If recurring attendance issues arise, I may reach out to discuss whether a different schedule or service would be a better fit.
Cancellations & Rescheduling
Life happens, and I understand plans change. Here is how cancellations and rescheduling are handled:
- 48+ hours notice: Session can be rescheduled at no cost
- 24–48 hours notice: Session can be rescheduled, but only 50% of the session fee is refunded if rescheduling is not possible
- Less than 24 hours notice: Session cannot be rescheduled and the full session fee applies
- Missed session (no notice): Full session fee applies with no rescheduling
For in-person sessions at a neutral location, I will wait up to 15 minutes before the session is marked as missed.
Holidays & Breaks
Sessions are not held on major holidays. Holiday sessions can be rescheduled or cancelled at no cost. If your family needs an extended break of two or more weeks, a holding fee of 50% of your normal session cost applies to reserve your scheduled time slot.
Withdrawing from Services
If you decide to discontinue services, I ask that you finish out the current billing month. Invoices that have already been sent are non-refundable. I am always happy to provide a summary of progress and recommendations for continued support.
Extra Sessions
Additional sessions beyond your regular schedule are available at your current session rate, subject to availability.
Referral Program
If you refer a new family who enrolls in services, both your family and the new family receive a 15% discount on one month of sessions.
Questions?
A more detailed version of these policies is provided during onboarding. If you have questions, please reach out or email me at info@northwoodsliteracylodge.com.